What we are looking for:

Our customer service team is staffed by people passionate about EVs and experienced with the nuances of public charging. We are looking for EV drivers who can join the team and provide expert customer support. The ideal candidate would

Have extensive first-hand experience using public EV charging
Care deeply about making things right for the customer
Be highly detail oriented, won’t miss even the smallest of issues
Deliver high customer satisfaction rates

Requirements (must):

Based in the US, remote ok. Offices in SF Bay Area
Recent experience with driving an EV
Have a laptop, an internet connection, and a smartphone
Be comfortable using tech tools on the laptop and phone: Charging apps, chat support software, google drive, other tech tools needed for troubleshooting user issues

Huge plus if:

Have prior experience doing customer support
Drive lots of miles each week - e.g. with Uber/ Lyft

Responsibilities:

Provide chat support for drivers that use our charging app
Some interactions might require calling the customer back to troubleshoot
Dig into an issue to understand what happened
File any bugs or highlight broken experiences for tech teams to fix

Pay and perks:

$25/hour
Flexible timing
Free EV charging

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